Prescription Policy

When Is a Prescription Required?

A prescription (Rx) is always required for the following purchases:


  • Any new CPAP/Bilevel machine or humidifier.
  • Any item (machine or supplies) that you would like us to bill to your insurance. This is because a prescription is needed to show medical necessity to your insurance company.
  • Complete CPAP mask systems: This requirement can be avoided for our most popular masks (instructions below).


Shopping without a Prescription

If you are shopping for supplies and are not planning to go through your insurance, a prescription is not required for CPAP replacement parts such as mask frames, headgear, cushions, filters, tubes or water chambers.


Many CPAP masks, including all major brands, can be purchased without an Rx by clicking "MASK KIT" and than chose two non-prescription items: mask frame and headgear. This means that the mask components will be packaged in separate bags within the same box. You will receive a complete mask with all the necessary parts, and in most cases they are the same price as the prescription package.


Any mask that can be split in this way will have "MASK KIT" button below product. If you have any difficulty with this, please call (888) 612-2727 and a representative will be happy to place your order for you.


      The Food and Drug Administration (FDA) classifies CPAP, Bilevel, Oxygen, Humidifiers, and fully assembled CPAP masks as Class II Medical Devices. These products require a copy of the prescription to be on file prior to us fulfilling your order. If you do not have a copy of your CPAP prescription on file or in your own records, please contact us to explore your options.